If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

How can I pay for my order?

We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

Can I track my order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. When the order ships, you will receive an email with the tracking number and a link to trace the order online with the carrier.

How long will my order take to be delivered?

Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.

Do I need an account and what are the benefits?

It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

What subscription plans does Aziza offer?

Aziza offers 6 and 12 months prepaid membership subscriptions for our beauty discovery service.  Subscriptions automatically renew, but may be canceled at any time to prevent them from renewing. You will receive every 2 months your Beauty Box. 

  • 6-months - 3 boxes 165$ - 114£ (38£/box - 51$/box)
  • 12-months - 6 boxes 297$ - 224£ (37.33£/box - 49.5$/box)

Aziza offers also a bi-monthly subscription. You will receive your Beauty Box every 2 months. This offer is 47$/box - 35£/box. You can stop your subscription by going on your account 1 month before the next delivery. 

How is an Aziza subscription different from other membership services?

  • Aziza is not a sample beauty box, we are a healthy beauty discovery service. Our mission is to deliver beauty you can trust.

  • We don’t deliver a box of samples, we deliver full-size and Deluxe travel size

  • Our healthy beauty selections are carefully chosen through our Inspired Curation process

  • Our products rely on healthy natural Ingredients to deliver results without health and planet harming ‘Villain Ingredients’.

  • We buy our products directly from our partners, not from a beauty liquidator

  • We follow a strict ingredient standard:

  • Our product selections never contain any of the cosmetic ingredients banned for use  European Union, Canada, United States or Asia. The majority of our products are vegan, you may occasionally find a product that contains honey. Most of our products are gluten and GMO-free.  All of our brands verify that their products and raw ingredients have never been tested on animals.

  • We choose to offer a bi-montlhy subscription plan because we think that receiving a box every month is a terrible waste. You need at least one month to see the efficiency of a product, changing every month would be a mistake. 

Shipping costs

We ship worldwide. Our shipping costs are from 15€ and 17€ international and 9.9€ to 11€ for Europe. We do our best to get you the best prices for shipping costs.

Don't be surprised of the final price of your order, we include the shipping for all your boxes once. ;)